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Privacy Policy

True Journey Digital Solutions LLC, doing business publicly as True Journey Digital ("True Journey Digital," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, when it may be disclosed, and the choices available to you.

Effective Date: July 12, 2026

Last Updated: July 12, 2026

We may update this policy periodically. The "Last Updated" date above identifies the current version.

1. Scope of This Policy

This Privacy Policy applies to information collected through the True Journey Digital website, our contact and discovery-call forms, related communications, and any website analytics or cookie technologies actually enabled on the website.

Separate client agreements may govern the information we process while providing paid services to clients. In the event of a conflict, the signed client agreement governs the information processed under that engagement.

2. Information We Collect

We collect the following categories of information.

Information you submit voluntarily:

  • Name
  • Business or company name
  • Email address
  • Optional telephone number
  • Preferred consultation time or window
  • Message or inquiry details
  • SMS consent selection
  • Communications sent to True Journey Digital

Basic technical and usage data:

  • Browser type
  • Device type
  • IP address
  • Pages viewed
  • Referral source
  • Cookie and preference data, when applicable

Please do not submit highly sensitive personal, financial, medical, authentication, or confidential business information through the general website contact form.

3. How We Collect Information

  • Directly from visitors
  • Through submitted forms
  • Through email or other communications
  • Automatically through essential website technologies
  • Through analytics technologies only when actually enabled and permitted by the visitor's cookie preference

4. How We Use Information

We may use the information we collect to:

  • Respond to inquiries
  • Arrange discovery calls
  • Understand business needs
  • Provide requested information
  • Communicate about appointments or requested services
  • Send SMS messages only when valid SMS consent has been provided
  • Operate, secure, maintain, and improve the website
  • Prevent fraud, abuse, or technical problems
  • Comply with legal obligations
  • Maintain records of consent and communication preferences

5. SMS and Mobile Information Privacy

Mobile information, including telephone numbers and SMS opt-in consent, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

True Journey Digital may disclose mobile information and SMS-consent records only to service providers and communications vendors that help deliver the messaging program, operate supporting systems, maintain consent records, prevent fraud, or comply with applicable law. Those providers may use the information only to perform services for True Journey Digital and not for their independent marketing.

All other categories of this Privacy Policy exclude text-messaging originator opt-in data and consent from sharing for third-party marketing or promotional purposes. See our SMS Messaging Policy for full program details.

6. When We May Share Information

We share information only as reasonably necessary with the following categories of recipients:

  • Website-hosting and infrastructure providers
  • Email, scheduling, communications, and messaging providers
  • Analytics providers, but only if actually enabled
  • Security, fraud-prevention, professional, or technical service providers
  • Government or legal authorities when legally required
  • A successor organization in a legitimate merger, acquisition, financing, restructuring, or sale, subject to applicable obligations

True Journey Digital does not sell personal information.

7. Cookies and Similar Technologies

Our website may use:

  • Essential cookies or local storage used for site operation
  • Storage of your cookie-consent preference
  • Optional analytics only if enabled

You may accept or decline optional cookies. Declining optional cookies does not prevent normal use of the primary website features. See our Cookie Policy for details.

8. Data Retention

We retain information only as long as reasonably needed for the purposes described in this Policy, including inquiry follow-up, consent records, business records, security, dispute resolution, and legal compliance.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of internet transmission or electronic storage, however, can be guaranteed completely secure.

10. Privacy Choices

  • You may decline optional cookies.
  • You may decline SMS consent.
  • You may reply STOP to text messages to opt out.
  • You may request correction or deletion of your information, subject to legal and operational retention needs.
  • You may contact True Journey Digital with privacy questions.

11. Children's Privacy

Our website and services are directed toward businesses and are not intended for children under 13. We do not knowingly collect personal information from children under 13 through the website.

12. Third-Party Websites

Our website may link to third-party websites we do not operate. Those sites have their own privacy practices, and we are not responsible for their content or handling of information.

13. State Privacy Rights

Depending on where you reside, and subject to applicable thresholds and exceptions, you may have legal rights related to access, correction, deletion, or use of your personal information. You may contact True Journey Digital to submit a request. Identity verification may be required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

15. Contact Us

See also our Terms of Service, SMS Messaging Policy, Cookie Policy, and Trust Center.

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